Power was cut to some of the houses in our suburban street for several hours last night – inconvenient, and it necessitated a return to the cbd for my wife, who’d intended to work from home on a computer programming update.
At both the cbd & suburban ends, we dialled up the Vector Ltd website to see how long this outage might take.
The answer? “Information is not currently available. Please try again later.”
That wasn’t just for us. That was an Auckland-wide response.
This morning, the outage section of its website works: The screen reads “Current outages” with a tick and the comment “Great! Nothing to report”.
For some strange reason, the only times we look at the Vector website is when the power is out. And it was worse than useless.
Attribution: Vector website.